Refund Policy
Thank you for shopping at ContentHaven. If you are not entirely satisfied with your purchase, we're here to help. Our refund policy is designed to be simple and fair, ensuring that you can shop with confidence and ease.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Proof of Purchase
To complete your return, we require a receipt or proof of purchase. Please contact our customer service team at +44 20 7946 0958 to initiate the return process.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at:
- Phone: +44 20 7946 0958
- Address: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom
Exceptions / Non-returnable Items
Some items may not be eligible for returns, such as gift cards and certain health and personal care items. We also do not accept returns for perishable goods, such as food items from our Pizzeria, unless there is a quality issue.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to the address provided above.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Last Updated
This policy was last updated on March 20, 2023.